Shipping policy

At Nexaé Luxe, we aim to provide efficient and reliable delivery services to our customers across India.

Delivery Timeframe
All items purchased from our store are shipped pan-India and typically delivered within 5–7 business days from the date of order placement. Orders are usually processed within 1–2 business days before dispatch.

Cash on Delivery (COD) Orders
We offer Cash on Delivery with a ₹100 upfront partial payment at the time of placing the order.

• This amount is adjusted against the total order value during delivery.

• The ₹100 partial payment is non-refundable in all cases.

• If a customer chooses not to accept the order upon delivery, this partial amount will not be refunded.
  This policy helps us prevent fake or incomplete orders and ensure smooth processing for genuine customers.

Possible Delays
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.

Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your delivery status.